Our policies regarding refunds, cancellations, and service satisfaction.
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Spryxelldhel provides professional wardrobe consultation services. As a service-based business, our return and refund policies differ from those of product retailers. This policy outlines how we handle cancellations, refunds, and service satisfaction.
If you cancel your consultation appointment more than 48 hours before the scheduled time, you are eligible for a full refund of the amount paid. Refunds will be processed to the original payment method within 5-10 business days.
Cancellations made within 48 hours of the scheduled appointment may be subject to a cancellation fee of up to 50% of the service cost. This fee helps compensate our consultants for reserved time that cannot be filled on short notice. The remaining amount will be refunded to you.
If you fail to attend your scheduled consultation without prior notice, the full service fee will be retained, and no refund will be issued. We understand that emergencies happen, so please contact us as soon as possible if you cannot attend.
We understand that schedules can change. You may reschedule your consultation appointment at no additional charge, provided you give us at least 48 hours' notice. Rescheduling requests made within 48 hours may be subject to availability and may incur a rescheduling fee.
We are committed to providing exceptional wardrobe consultation services. If you are not satisfied with your consultation experience, please contact us within 7 days of your appointment. We will work with you to address your concerns, which may include:
If you wish to upgrade your consultation package after booking, you can do so by paying the difference in price. If you wish to downgrade your package, you may do so up to 48 hours before your appointment, and the price difference will be refunded to you.
Consultation packages purchased as gifts or for another person can be transferred, subject to availability and scheduling constraints. Please contact us to arrange a transfer.
Gift certificates for our consultation services are valid for 12 months from the date of purchase. Gift certificates are non-refundable but may be transferred to another person. Expired gift certificates cannot be redeemed or refunded.
All approved refunds will be processed to the original payment method used for the purchase. Processing times may vary:
Please note that your financial institution may require additional time to post the refund to your account.
We understand that exceptional circumstances may arise. In cases of documented medical emergencies, family emergencies, or other unforeseen events, we will work with you to find a fair solution, which may include full or partial refunds or rescheduling without penalty.
If you have a dispute or complaint regarding our services or refund policy, please contact us directly. We are committed to resolving issues fairly and promptly. Our contact information is provided below.
We reserve the right to modify this Return Policy at any time. Changes will be posted on this page with an updated revision date. The policy in effect at the time of your booking will apply to your consultation.
If you have questions about our Return Policy, need to cancel or reschedule an appointment, or have concerns about a service, please contact us:
Spryxelldhel
505 W 37th St, New York, NY 10018, United States
Email: help@spryxelldhel.cv
Phone: +1 917 880 1142
We aim to respond to all inquiries within 24 hours during business days.
